FAQ

✦ Frequently Asked Questions

✦ How quickly do you respond to an RFQ?

Within 24 hours. Our export desk reviews every RFQ within the first hour and routes it to the commodity-specific team. Expect a priced offer (FOB / CIF / CFR) by the next business day.

⏱ What's the typical lead time?

2–4 weeks from confirmed order to vessel sailing for most bulk commodities. Salt and cement can sail within 2 weeks; specialty chemicals and pharmaceutical-grade products may take 4–6 weeks for batch production + QC.

✦ What Incoterms do you offer?

💰 What payment terms?

✦ Which ports do you load from?

7 Egyptian ports: Damietta, Port Said East (SCCT), Alexandria, El-Dekheila, Ain Sokhna, Safaga, El-Arish. We pick the closest port to the source for inland-cost optimization.

✦ What certifications do you provide?

Per-shipment Certificate of Analysis (CoA) is standard. Pre-Shipment Inspection (SGS / Intertek / Bureau Veritas / Cotecna) on request. Egyptian Chamber of Commerce-stamped Certificate of Origin on every shipment. Phytosanitary, EUR1 and other specialty docs as needed.

✦ Minimum order quantity?

Typical MOQ is 1,000 MT for bulk commodities (salt, fertilizer, cement, aggregate, grain), 100 MT for specialty chemicals, 25 MT for high-value processed goods. Smaller orders accommodated for trial shipments.

✦ Do you offer custom blends?

Yes. Send the tender spec — we'll confirm whether we can hit every parameter and quote a custom-blend price within 24 hours. Common requests: salt grain-size mixing, NPK fertilizer blending, aggregate gradation matching.

✦ Sample policy

Available on request. Contact export@egyptglobe.com with your destination address.